Telephone Technique for Your Home Business
Your
telephone is an
important communication tool, so love it or hate it, you need to know
how to
use it properly if you want to present a good business image. It is a
good idea
to develop your company's phone protocol and see to it that all those
who will
be using the telephone on your business premises are trained in proper
telephone etiquette.
Establishing
the proper tone of voice immediately identifies
your business style. Isn't it nice when someone answers the phone and
they
sound glad to hear from you? A pleasant greeting should be standard
company
policy; but some people sound abrupt or rushed when speaking on the
phone - like
it is an effort to bother with your call. This is not an image you want
to
present.
- Smile while talking on the phone and your voice will always sound friendly and warm. Try it, you can't sound grumpy or unpleasant if you are smiling.
- Sit up straight, or stand when you take a call. When you stand, you're less likely to waste time with idle chat and your voice sounds better if you are not slouched over your desk.
Business
calls are not for social chit chat, they should be
short and to the point. Some pleasantries are nice, but generally if
you are
calling someone, have your points written down beforehand, so you don't
waste
time or forget anything you want to say, If there is an account or
letter you
will be discussing have everything in front of you before you start
your call.
Contact Judy now
to add a freelance copywriter to your team, and to set up your free
consultation.
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